Start Date: November 2025
Status: Full-time position
Remote and Hybrid Work Options
About the Role
We are seeking a professional and dynamic receptionist to join our team specializing in travel insurance. This full-time position is ideal for someone who is organized, proactive, and has a strong customer service mindset.
What We Offer
- Competitive salary (based on experience)
- Comprehensive benefits package
- Collaborative and engaging work environment
- Remote and hybrid work options starting in 2026
- Daytime schedule, Monday to Friday
Key Responsibilities
- Answering and managing transferred phone calls
- Prioritizing callbacks
- Opening client files
- Managing the “Reception” email inbox
- Assisting clients with navigating the client portal
Requirements
- Experience as a receptionist or in a similar role
- Proficiency in Microsoft Office Suite
- Excellent verbal and written communication skills (French and English)
- Resourceful and proactive attitude
- Strong organizational skills
- Ability to multitask and manage time effectively
- Outstanding customer service skills
- Minimum one year of customer service experience
- Knowledge of Salesforce (an asset)
- Knowledge of the insurance industry (an asset)
- High school diploma (required)
- Bilingual (French and English) – required
Are You the Right Fit?
- Do you have excellent communication skills and a professional attitude?
- Are you organized and detail-oriented?
- Are you versatile and resourceful?
We’d love to meet you.
