Terms of Use

On-line purchasing

When you purchase insurance through SécuriGlobe, you are required to provide your contact information and any payment information (such as your credit card information) in order to allow us to process your request or finalize your transaction.

Our Websites

You can browse through our Websites as an anonymous user. However, if you wish to access any special functions of our Websites or purchase insurance on-line, you will be prompted to enter Personal Information such as your name, your e-mail address, your postal address, your phone number or your credit card information. We will use this information to create your account, contact you regarding your transaction, reply to your queries and make allowance to the Websites functions you have chosen to use.

Entering a contest or a promotion

All contests and promotions shall be subject to this Privacy Policy and to the rules pertaining to such contests or promotions.

Sharing on Facebook, Twitter and “Send to Friend”

While visiting our Websites, the “Send to Friend” function can be selected to flag pages of interest to a friend. The information provided is used in a one-time e-mail sent to your friend to invite them to visit our Websites. Your friend will not be added to a mailing list and they will not be sent any other e-mail by us unless they agree to it. When you use the “Send to Friend” tool, you communicate with your friend directly and therefore agree that you - and not SécuriGlobe – are responsible for this communication. Should you provide the Personal Information of another person (e-mail address, etc.), you represent and certify that you have obtained the necessary consent from that person so that we can be allowed to use the information for the purposes intended.

Our Websites

As you browse our Websites, we may collect information about the IP address of your computer, the IP address of your Internet provider, the date and time you have accessed our Websites, the Internet address of the Website that has redirected you to our Websites, the operating system you use, the Website sections you have visited, the pages you have read and the images you have displayed on the Website, as well as the contents you have downloaded from the Website. This information is used to manage our Websites and our system, and to improve our Websites.

Links to other Websites

Links to other Websites or Internet resources, which are offered exclusively for your information and convenience, may appear on our Website. Clicking on one of these links allows you to communicate with another Website or Internet resource. SécuriGlobe will not be responsible for any of these Websites or Internet resources, including any gathering, use and disclosure of your Personal Information on any of these Websites. We encourage you to read the privacy policy of these Websites to find out how they collect and use your Personal Information.

Other information

We sometimes combine the Personal Information you provide us with information originating from other sources, including information validating your address or other available information you have provided us. This allows us to maintain the accuracy of the information we collect and helps us provide a better service.

Will SécuriGlobe share your Personal Information?

SécuriGlobe will not ever and in any way sell or rent the Personal Information of their customers to third parties. However, as part of our normal operations, we may share some of your Personal Information with third parties that work for us, or as allowed or required by law.

Service providers

SécuriGlobe has taken measures to prevent the fraudulent use of your Personal Information on their Websites. SécuriGlobe has adopted the industry’s standardized authentication procedures to protect you while you are shopping on-line on their Websites, including, but not limited to, communication with financial institutions or credit scoring agencies in order to validate the authenticity and the billing information of your credit card.

Disclosure of Personal Information in compliance with the law

SécuriGlobe may disclose your Personal Information as allowed or required by law. A court of law or other entity with the authority to compel us to disclose such information may force us to do so. Should we be reasonably inclined to believe that the Personal Information could prove useful in an investigation on unlawful or illegal activities, we may disclose such information to the appropriate law enforcement authorities or investigation agencies.

How does SécuriGlobe protect your Personal Information?

The safety of your Personal Information is an absolute priority of SécuriGlobe. We use the latest protection and safety standards to protect the Personal Information you provided both on paper and electronic media, against unauthorized access, disclosure and abusive use. For example, electronic folders and records are stored in secured servers with limited access, technological tools such as firewalls and passwords are used, and we make sure that all our employees are receiving proper training on the importance of ensuring the safety and privacy of Personal Information.

SSL Technology

Our Websites use encryption technologies such as the SSL protocol to protect your personal information during data transfers. The SSL protocol encrypts any order related information, including your name, address and credit card number.

How to verify your Personal Information

You may access your Personal Information for validation, update or correction purposes or to have any obsolete information deleted by contacting us as indicated under the “How to contact SécuriGlobe” heading. Unless anything to the contrary is stated in the law, and as long as we can identify you, you shall have a reasonable access to your Personal Information, and you may verify the accuracy and authenticity of such information and have it corrected as required.

When is your Personal Information deleted?

We will keep your Personal Information for as long as it is needed for lawful commercial purposes as well as in compliance to any legal provision. Our retention and preservation standards meet the following parameters: your Personal Information is destroyed when it is not required anymore, or any information that may serve to identify you is withdrawn and rendered anonymous.

How to contact SécuriGlobe

SécuriGlobe is responsible for all Personal Information it manages. Our Personal Information Protection Manager is responsible for the compliance of SécuriGlobe to the principles described in this Policy. Should you have any questions, issues, concerns or complaints regarding our company’s privacy practices, please contact us at:

E-mail address: information@securiglobe.com

Telephone: 1 866 550-2444

Postal Address: SécuriGlobe – Head Office

Attention: Personal Information Protection Manager

5005 Lapinière Boulevard, Suite 2070 Brossard, Quebec J4Z 0N5

We will reply to any request or deal with any problem you may have as soon as possible, but no later than 30 days after receipt of your query.

Important notice regarding e-mail communications:

Please note that e-mails you may send through the Public Internet Network are not protected. When you send us an e-mail directly from your own e-mail account, the contents will not be encrypted. We therefore strongly suggest not sending any sensitive information (such as a credit card number) via unencrypted e-mail. SécuriGlobe will not be responsible for any Personal Information you send by e-mail through the Public Internet Network.

Is this Privacy Policy subject to change?

Last update: January 22, 2013

Because of changes to the services we provide, technological changes and the evolution of the legal environment, this Privacy Policy may change without any prior notice. We may add, change or delete sections of the Policy as we deem necessary. We encourage you to review our Privacy Policy on a regular basis. Each time you submit Personal Information or use our services, you accept the terms of our Privacy policy that are in force at the time. When the Privacy Policy is updated, we will change the edition date to reflect the date at which the update occurred.